FAQ

Frequently Asked Questions

  Why should I use a pet sitter?

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Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. This also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals.

  What services do you offer?

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PoodleROO provides in-home pet care. This means we to travel to our client’s homes to care for their pets. We provide service for whatever they need; travel, long work hours; a late meeting, recovering from surgery; working from home but not enough time to walk the dog. Whatever the reason, we’ll be there! Our client’s are mostly cat and dog owners but we’ll also visit rabbits, birds, guinea pigs, fish and so forth.

Our clients can customize how long they would like their pet sitter to visit with their pets. We will also bring in the mail, take out the trash, rotate the lights and open and close the curtains to give the home a lived-in look. We also offer a variety of concierge services that our client’s can schedule to compliment their pet and house care routines.

  Do you board pets in your home?

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We do not board pets in our home, however, we do offer Overnight in-your-home service.

  How does a new client get started?

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Simply fill out our “Become a Client” form and we will contact you to set up a complimentary “Meet and Greet”.

The “Meet and Greet” is a complimentary meeting that allows the client to get to know our service and their assigned pet sitter prior to the start of their service. During this visit their pet care provider will get acquainted with you and your pets, confirm and review information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. We do NOT provide service until this meeting has taken place.

You can always contact us via phone or email if you have questions: 504.460.6992, or email sara@poodleROO.com.

  So, after a client has completed their registration meeting can they schedule service anytime?

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Absolutely! All clients are provided with unique login information to their secured account on our Precise Petcare scheduling system. From this gateway they are able to schedule service, check their personal service calendar, update their billing information and also update their password.

  What times do sitters make their rounds and how long do they stay?

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Our sitters can visit their client’s homes up to 4 times per day.

– The “Morning” time slot is between 7 – 9 AM.

– The “Mid Day” time slot is between 11 – 3 PM.

– The “Late Afternoon” time slot is between 4 – 6 PM.

– The “Evening” time slot is between 7 – 9 PM.

Dogs will be visited no less than once every 12 hours (2 visits per day), although we strongly recommend 3 visits per day. All cats will be visited no less than once every 24 hours, although we strongly recommend every 12 hours. No exception will be made to this policy. This is for the health and safety of your precious family member.

We offer 30-minute, 45-minute and 60-minute visits. 15-minute visits can be added on to supplement a care plan that includes longer visits too. During the initial consultation and meet-and-greet we will work with new clients to design a pet care plan that best suits their needs.

Note: The 15-minute visit option is not offered to pet sitting clients as a stand-alone service, as we don’t believe that 15-minutes is enough time to provide excellent care for a dog that is by him or herself for an extended period of time.

  What forms of payment do you accept?

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We accept credit and debit card payments via our secure customer portal, Precise Petcare. Payment is due 5 days after invoice is emailed to you. You can choose our convenient auto-pay option by choosing to securely store your credit or debit card in Precise Petcare. In this case the stored card with be automatically charged 5 days after the invoice is emailed to you.

  Do you administer medications?

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Due to the stress on the animal, we strongly urge you to administer all medications to your pet. However, when that is not possible and your pet needs their medicine, then we will attempt to administer medicine orally or transdermally, only.

  What happens if a pet becomes ill and the client is out of town or unable to leave work?

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If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. In the event we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend for these services.

  What does it mean that you are bonded and insured?

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A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Anyone that has workers enter their home should be sure that they have a dishonestly bond.

We also carry a liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for our client’s pets. Any responsible, professional business should carry liability insurance.

We are happy to provide our clients with proof of insurance and our bond. We can easily email them a copy or our certificates.

  What type of clients do you work with?

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We work with pet owners in the Uptown, Garden District, Lower Garden District, Carrollton, Mid-City, and Bayou St. John areas of New Orleans who are searching for top-quality pet care and peace of mind while they travel or when they have to leave their pets for long hours due to work or other obligations.